Password Services
HOW TO CHANGE PASSWORD
- Change Network Account password From a browser, access Network Account Password Changer. Click on the relevant link and follow the instructions
given.
- Password is case-sensitive
- The new password must be minimally 12 characters.
- The account will be locked after 6 wrong entries
- You can perform a self-reset on your password via the Self Service Password reset portal if you forgot your password.
- Password is case-sensitive
HOW TO SELF-RESET NETWORK ACCOUNT PASSWORD
- You can perform the self-reset through the Self Service Password Reset portal
- It is recommended to change this new password as soon as possible.
Self-Service Password Reset Portal Temporarily Unavailable
Please be advised that the self-service password reset portal will be unavailable from 6 PM on 18 October 2024, until the end of October 2024.
To request a network account password reset during this time, please follow these steps:
- Submit a Service Desk form.
- Have your STAFF/STUDENT pass ready for remote verification by an IT staff. Verification hours are 9 AM to 5 PM daily.
Alternatively, you can visit the Tech Lounge located within the One Stop @ SAC during the following hours:
Monday to Friday: 9:00 AM to 4:30 PM (Closed on public holidays)
For inquiries, please contact the Service Desk hotline at 6790 4357. Our hours are Monday to Friday, 8:30 AM to 5:00 PM (except on public holidays).
We apologize for any inconvenience this may cause and appreciate your understanding.
Note: If you need to update/change your mobile phone number or external email address previously registered with NTU, please go to Administrative Matters > Update Personal Particulars in Student Services via Student Intranet