ABCC-2025-001: “DBS Disrupted: Building Resilience in Digital Transformation”

Category: Technology

Abstract: In early 2023, The Development Bank of Singapore (DBS) was widely lauded as the premier example of financial digital transformation. Yet, through 2023 and early 2024, the bank suffered no less than six disruptions to its services. This case study explores these disruptions, their causes, the fall out, and DBS' remedial actions, to highlight the challenges and risks inherent in digital transformation.

ABCC-2025-001: “DBS Disrupted: Building Resilience in Digital Transformation“