Frequently Asked Questions

3. How can I collect my room keys?​ 

- Upon accepting your Hall offer, please book a time slot to collect your keys in person. Each resident may only book one time slot. Once your booking is successful, you will receive a confirmation email via your NTU email account.  

- Arrive at the Hall Office of your assigned Hall during your slot. Hall Office opening hours are:  

- Mondays – Thursdays: 8:30am – 5:45 pm  

- Fridays: 8:30 am – 5:15 pm  

- Hall Offices are closed for lunch (1pm – 1:45 pm) and on Saturdays, Sundays and Public Holidays. 

- For your check-in appointment, please bring along your official documents (i.e., appointment booking confirmation and a proxy collection acknowledgement email (if someone is collecting on your behalf), your photo identification (i.e., identity card or passport), and the Hall Acceptance Fee payment receipt for verification. 

4. Can I check in if I arrive after office hours or on a weekend?​ 

   If you are arriving after office hours or on a weekend, you are advised to arrange for a proxy (family member or friend) to collect your room keys on your behalf or look for alternative housing for that day.

   If you are an international student and need to arrange for a hall buddy to collect your room keys for you, please reach out to Ask Campus Housing.  

5. Can I move in before the stated move-in period?​ 

   To ensure that residential halls are fully prepared for residents to move in, early check-in is not permitted. For international students, please seek alternative accommodation if you are arriving early in Singapore.  

6. What is a room inventory check? Why do I need to do it?   

   Upon moving in, you will receive an email asking you to complete an inventory check for your hall room. Ensure that the furniture and fittings in your room are in working condition and submit an Inventory Declaration within 3 working days of moving in. For more information, refer to this Knowledge Base article.

7. What should I do if something in my room is damaged or needs repair? 

   You can submit a Service Request via the One Stop Portal for non-urgent issues. 

   For urgent room repairs (e.g. a burst pipe, a burning smell/burn marks originating from any light fitting, fan or power outlets), call the Fault Reporting Centre at 6790 4777 (24 hours).  

   For IT-related issues (e.g. WiFi), contact the IT Helpdesk at 6790 4357. 

8. What should I do if I lose my room key / key is not working? 

   During office hours: Approach your Hall Admin Office for assistance. 

   After office hours: Contact NTU Campus Security at 6790 5200 (24 hour hotline). 

9. How do I get my Proof of Residence?  

   Submit a request via the NTU Student Housing Portal (Self-Service > Proof of Residence). For step-by-step instructions, refer to this Knowledge Base article.

   The letter will be ready for collection at your respective Hall Admin Office 3 working days after submission. Please bring along personal identification when collecting your letter. Uncollected letters will be disposed after 2 weeks. 

10. How can I contact my Hall Admin Office? 

    Please visit the respective hall pages for contact details, Hall Admin Office locations and opening hours.

4. How secure are the residential halls?   

NTU’s residential halls have instituted the following security measures to safeguard our students: 

(a) Most hall rooms are equipped with electronic locks to enhance access control security. 

(b) Male and female students on gender-demarcated floors/section of the floors. 

(c) All female and male toilets at the resident blocks within the halls require key fob access. 

(d) Security guards on patrol.  

(e) Residents can call the 24/7 campus security hotline at 6790 5200 to report any incidents. 

(f) CCTVs are installed in most of the hall common areas. 

(g) Most halls have access control measures at entry points into female residential spaces 

5. What can I look forward to as part of residential life on campus? 

Living on campus means you get access to a wealth of learning and hands-on activities that are hosted by the Halls of Residence. Residential Education (RE) allows students to cultivate their personal interests, encourages holistic growth and fosters deeper connections within the hall community. Find out more about RE opportunities here.

6. Are pets allowed in hall? 

Pets are not allowed in the Halls of Residence.  

What to bring to hall

7. What furniture is provided in hall rooms?  

Each hall room comes with a bed, study desk, chair, ceiling fan and wardrobe.  

Residents should bring their own bedsheets, pillowcases, and personal items such as pillows and blankets. 

8. Am I allowed to bring my own furniture to my hall room? 

You may bring small personal items, such as shoe racks and storage solutions, for use within your room. These should be reasonable in size and quantity, and must not be placed along corridors lest they obstruct passageways or create fire safety risks. 

Visitor Policy

9. What are the hall quiet hours? 

Please observe these quiet hours to ensure a conducive and pleasant stay for all residents:  

• Sunday – Thursday: 11pm to 7am 

• Friday, Saturday and eve of public holidays: 12am to 8am 

10. Can I host visitors or overnight guests in my room?

Visitors are only allowed during visiting hours (7:30am to 11:30pm daily), even if your visitors are residents of other halls. The resident of the hall room must be present to supervise their visitors. Overnight stays are not permitted. 

Dining at the halls

11. Are meals provided as part of my hall stay?  

Meal plans are not included with your hall stay. You may visit the canteens located within each hall cluster or explore other dining options on campus. You may also prepare your own meals at the pantries in your hall. 

12. Are there pantries or kitchens I can use in the hall? 

Pantries are available in all halls, and come equipped with a microwave oven, induction cookers as well as hot and cold-water dispensers. Residents planning to cook in the halls should bring their own cookware and utensils and clean up once done.  

Visit the respective hall pages for the pantry locations. 

13. Can I bring my own small kitchen or electrical appliances? 

Appliances with high power or water consumption, and those with heating elements are not allowed for use in hall rooms. This includes and is not limited to: microwave ovens, rice cookers, electric kettles, portable air-conditioners, personal washing machines, laundry dryers and induction cookers.  

Please refer to the “Use of Electrical Appliances” section in the Hall Rules and Regulations for more information on prohibited appliances.  

Residents are permitted to bring a small refrigerator to their hall rooms but will need to declare this upfront.  

14. How do I submit a declaration for the use of a refrigerator in my room? 

Please submit your declaration via the One Stop Portal under “Use of Refrigerator in the Hall”.  A declaration and payment for the electrical charges incurred is required each semester. 

Please refer to the step-by-step instructions on submitting your declaration in this Knowledge Base article or click here for more information.  

Parking at the halls

15. Can I park my bicycle / e-scooter / motorcycle at the hall?  

Yes, bicycles, e-scooters or motorcycles can be parked at the halls. However, they must be parked in authorised areas in accordance with campus regulations i.e.:  

• Bicycles and e-scooters are to be parked at designated bicycle racks near or within your hall. Please ensure that they are secured properly using your own lock.

• Do not park bicycles in unauthorised areas such as hallways, stairwells, or inside rooms. Bicycles found obstructing common passageways or emergency routes will be removed for the safety of all residents. 

• Charging of e-scooters inside hall rooms is strictly prohibited due to fire safety risks.  

16. Where do I park on campus? 

Parking is available at designated campus carparks. Please refer to Campus Carparks for information on parking zones and charges. 

Receiving deliveries

17. Can I receive mail or parcels at my hall? 

Letters are delivered to your hall mailbox.  

Parcels are delivered to designated collection points within your hall. Collect parcels within 48 hours of delivery or authorise a representative to collect it on your behalf. Alternatively, you can use the following parcel collection points on campus.  

Food delivery cabinets are available at halls for residents to receive their food orders. To maintain cleanliness and ensure proper upkeep of this shared facility, all deliveries must be collected within 4 hours of delivery. 

Visit the respective hall pages for more details on the mailbox locations and delivery collection points.  
 
18. How can I get mail/parcels delivered to me at hall?​ 

Mail/Parcels should be addressed to:​ 
 
[Full name]​ 
Nanyang Technological University​ 
Hall of Residence xx/yy  ​ 
[Block-Level-Room]​ 
[hall address here] 

19. My parcel went missing. What should I do? 

Check-out dates 

1. How can I check my last day of hall stay? 
   

   The last day of hall stay differs by student category. Please refer to Clause 4 of the Housing Agreement for more details. 
   

2. Can I withdraw from hall or move out earlier? 
   

   Early move-out is generally not permitted unless you have approval from the Office of Campus Housing (OCH) to do so.  
   
   Senior students and inbound Exchange / Non-Graduating residents may only withdraw earlier due to extenuating circumstances, subject to OCH’s approval. For Senior students, requests for early withdrawal must be supported by documentary evidence, which will be assessed on a case-by-case basis. Otherwise, there will be no refund for Senior students who decide to move out prematurely.  
    
   Freshmen who wish to withdraw before the end of the semester or academic year must submit a Withdrawal Notice Request via the One Stop Portal at least 14 calendar days before the intended check-out date. If less than 14 days’ notice is given, rental charges for the minimum withdrawal period of 14 calendar days will apply. 
    
   Please refer to the Housing Agreement for more information.  

3. Can I extend my check-out date from hall? 

   Residents must check out by the stipulated last day of hall stay, unless you have successfully applied for an extension (e.g. vacation stay after Semester 2 of the academic year).  

4. Are there any penalties for moving out late?  
   

   An overstay fee of double the daily hall rate will be charged for each day until the room is vacated and all keys and hall property are returned. Weekends and public holidays are counted as chargeable days. 

Before moving out of hall 

5. Do I need to clean my room before moving out? 

   Yes, please ensure that your room is cleaned before check-out. This includes the en-suite bathroom or toilet (if any) and any shared common areas in the immediate vicinity of the room.  
   

6. Can I leave behind furniture or appliances I brought in? 
   

   Please be sure to remove all your personal belongings from the Hall before check-out. This includes any furniture or appliances brought into the room and bicycles stored at the bicycle sheds. Please make your own arrangements to dispose of any bulky items such as furniture or appliances.  
    
   Items left behind may be disposed of by the Hall Admin Office without liability. 
    
   Any additional costs incurred for the removal, disposal, or cleaning of the room or shared common areas after check-out may be charged to the last resident staying in the room. Please refer to Annex A (Schedule of Charges) for details. 
   

7. How do I check out from hall?  

   Return your room key(s) and any hall property to the Hall Admin Office by the check-out date. Place the key(s) in an envelope or bag labelled with your full name, matriculation number and room number, and return them to: 

   (a) the Hall Admin Office during office hours, or 

   (b) the key drop box at the Hall Admin Office outside office hours. 

8. Is there a room inspection before I can officially check out? 

   Unless otherwise told, room inspections are conducted after check-out. You may be billed for any further cleaning or room defects identified during the inspection. 

9. What happens if I damaged furniture or fittings in the room? 
   

   You will have to bear the cost of repairing or replacing any damaged furniture or fittings. Please refer to Annex A (Schedule of Charges) for details. 
   

10. I am not staying during vacation period but will be staying in hall during the next academic year. Can I store my personal belongings at hall still?  

    OCH does not provide storage for personal belongings after check-out. Please be sure to move all your items out, as anything left behind will be disposed of accordingly. 

11. I am staying through the vacation period and am staying in the same room next academic year. Can I leave my personal belongings in my room?  

    Residents staying during the vacation period will be re-allocated to different rooms temporarily to facilitate the annual cleaning and maintenance of the halls. This applies even if you are allocated the same room for the new academic year. Please be sure to move all your personal belongings to your new room during vacation stay.  

1. Can I stay in hall during the vacation period? How long can I stay in hall?  

   Yes, students can apply to continue their hall stay during the vacation period. The vacation stay starts from the end of Semester 2 up to 15 July. Graduating students may only stay in hall up until 30 June. 

2. Who is eligible to apply for vacation stay in hall? 
   

   Undergraduate residents who are currently staying in hall are eligible to apply. 

3. When can I apply to stay over the vacation period? 
   

   Applications for hall vacation stay are typically open between February and April each year. 

   Eligible residents will be notified via email when the application period opens – please look out for the notification from OCH in your NTU email account.  

4. What are the hall fees during the vacation period? 

   Vacation stay is charged at the same rates as your regular hall rental. Please refer to the prevailing hall rental rates.  

5. Will I be able to stay in my current room throughout the vacation period and next Academic Year (provided my application for both was successful?)  

   All rooms undergo annual cleaning and maintenance during the vacation stay period. Residents will be required to change rooms to facilitate this. 

   If you will be away during any part of the vacation period, please inform your Hall Admin Office in advance. 

6. I have successfully applied for hall stay for the next Academic Year but will not be staying over the vacation period. Can I keep my belongings in my room?  

   To facilitate the annual cleaning and maintenance of all hall rooms, residents will have to shift out of their original rooms temporarily.  

   If you are returning next AY but will not be staying over the vacation period, please make arrangements to move out or store your belongings elsewhere before the move-out date. Items left behind may be disposed of and OCH will not be responsible for any loss or damage. 

Take note of relevant details (e.g. appearance, location, time) and report the incident to NTU Campus Security at 6790 5200. 

If you feel threatened or the situation is urgent, call 999 immediately. For health-related issues 

3. Where can I find a first aid box? 

First aid boxes are available at the Hall Admin Offices during office hours. After office hours, residents may approach the Hall Council for assistance, where available. 

For medical emergencies, call 995 or 1777 (for non-emergency ambulances). Alternatively, you can contact NTU Campus Security at 6790 5200 for assistance. 

4. Where can I find an Automated External Defibrillator (AED)? 

AEDs are available across the NTU campus. Using NTU Maps, search for “AED” or use the SCDF myResponder app to locate the nearest one.  

For urgent medical attention, call 995 or 1777 (for non-emergency ambulances). Alternatively, you can contact NTU Campus Security at 6790 5200 for assistance. 

5. I am struggling with my mental health. Who can I talk to? 

Help is always available at NTU – you don’t have to struggle alone. Make an appointment to speak with trained counsellors at the University Counselling Centre – more information can be found on the Student Intranet. 

If you are facing a psychological crisis, do not hesitate to use these avenues of support:  

• Call the University Counselling Centre: 6790 4462 (24-hour hotline) 

• Walk-in to the University Counselling Centre during office hours 

• You can also go to the nearest hospital, call 999, or call Samaritans of Singapore at 1-767 at any time of the day. 

In the event of fire

6. What should I do in the event of a fire or emergency? 

Follow the emergency evacuation procedures (refer to “What should I do when I hear a fire alarm?”). Do not use lifts. 

For fire or serious emergencies, call 995 (Ambulance or Fire) or 999 (Police) immediately.  

For on-campus emergencies or urgent assistance, contact NTU Campus Security at 6790 5200 (24-hour hotline).  

7. What should I do when I hear a fire alarm? 

When the first fire alarm sounds (intermittent ringing): 

• Remain calm and prepare to evacuate. 

• Switch off electrical appliances where safe to do so. 

When the second fire alarm sounds (continuous ringing):  

• Move quickly but calmly using the nearest emergency exit. Do not use lifts. 

• Walk calmly and proceed to the designated Assembly Area. (Find out where your hall’s Assembly Area is by referring to your hall noticeboard.)  

• Do not carry bulky items that may hinder evacuation. 

• Close doors as you leave to help contain the fire. 

• At the Assembly Area, report to the Fire Warden and inform them of any injuries or persons unaccounted for (including last known location). 

• Do not re-enter the building until authorised by the Fire Safety Manager or Civil Defence personnel. 

General

1. Who can use SRC facilities? 
   

   Sports and Recreation Centre (SRC) facilities are available for use by NTU full-time students (including exchange students) and staff. View the full list of facilities here. 

   Users may be required to present their NTU Pass app for verification. Some facilities may also require advance booking via the NTU Enterprise Facilities Booking System (EFBS). 

   If you have any further queries, please email [email protected]. 

2. Is smoking allowed near SRC facilities?  

   Smoking is not permitted within the SRC, including outdoor areas and carparks.

   Smoking is only allowed at designated smoking areas on campus. Please refer to the NTU Prohibition of Smoking and Vaping Policy for more details.  

Operating hours

3. What are the operating hours for indoor racquet sports facilities? 
   Indoor racquet sports facilities are open from 9am to 10pm daily, including Public Holidays. This applies to: 

   - Badminton courts and table tennis tables at North Hill 

   - Squash courts at the Campus Clubhouse  

4. What are the operating hours for outdoor courts? 

   Please refer to the SRC page for the operating hours of outdoor courts. 

5. How do I access the North Hill gym and what are the opening hours? 

   The North Hill gym is located at North Hill, Block 19A, Level 3, and is open to NTU students and staff. You can access the gym using your NTU Pass app. 

   Operating hours are from 7:30am to 10pm daily, including Public Holidays. Please note that the gym is closed daily from 2pm to 3pm for cleaning. 

6. Will the NTU Swimming Complex be closed during poor weather?  
   

   Pool operations may be suspended during adverse weather conditions. Please follow the instructions from our on-site lifeguards for your safety. Use of the swimming pool will resume when lifeguards confirm it is safe to do so. 

Booking sports facilities

7. Can NTU departments/schools/official student groups book sports facilities for University events or activities? 
   

   Departments, schools and official student groups may request to book selected SRC facilities for official University events or activities. Requests are assessed on a case-by-case basis. 

   Applicable charges, including cleaning fees and utilities, may apply. Requests to book sports facilities for University events or activities should be submitted via email to [email protected] 

8. How do I book courts (badminton/table tennis/tennis/squash) for recreational play? 

   Bookings should be made in advance via the Enterprise Facilities Booking System (EFBS). 

9. Students may refer to the Guide for Checking/Booking of SRC Sports Facilities for more details. How many bookings can I make at a time?  

   NTU full-time students (including exchange students) and staff may make one booking per sports category (e.g. racket sports or team sports) within a rolling 7-day period. A new booking may only be made 7 days after the previous booking for the same sports category. For example, if you book a badminton court on Monday, your next badminton booking can only be made the following Monday. 

   Each booking is limited to a maximum duration of 1 hour. Students may refer to the Terms & Conditions for Booking of Facilities Open for Individual Booking for more details. 

10. How do cancellations or refunds work for weather-affected paid bookings? 

    For bookings affected by adverse weather conditions, users may request a replacement slot by writing to [email protected]. This applies only to outdoor facility bookings. Requests are subject to availability and assessment. If no suitable replacement booking slot can be found, booking fees will be forfeited. 

11. I can’t make my slot anymore. Can I transfer my booking to someone else?  

    Bookings are non-transferable and must be used only by the individual who made the booking.

    Unauthorised use, including transferring, assigning, subletting, or reselling of bookings, is prohibited. Such bookings may be cancelled without refund (for paid bookings), and parties involved may be barred from making future bookings. 

Others

12. How can I join Anytime Fitness at The Wave? 

    All membership enquiries and applications should be made directly with Anytime Fitness. Please refer to the Anytime Fitness Membership Inquiry page for more information.