How to apply

General FAQ:

 https://www.ntu.edu.sg/life-at-ntu/accommodation

For enquiries regarding hall application, you may use our Lyon Student Housing chatbot for assistance or contact us via Ask Campus Housing. Thank you.

FAQs for Freshmen Hall Application Exercise for Academic Year 2026/27

Application Process

1. How is my application being processed?

   The allocation of residential hall and room is done electronically, subject to room availability and the Hall Admission Scheme. Applications are not processed on a first-come, first-served basis.

    

2. Can I still make changes to my hall application after I have submitted it?

   You can make changes to your hall application before the given deadline, and the latest changes will apply. No more changes can be made once the application period has ended.

    

3. When will I be informed of the hall and room allocation result?

   Successful applicants will be progressively notified starting from 8 July 2026. Applicants in these NIE programmes (Postgraduate Diploma in Education, Diploma in Education/School Counselling/ Special Education) will be progressively notified from 31 July 2026.

    

    Double Room Applications

4. If I’m applying for a double room, can I indicate my preferred roommate?

   You may indicate a preferred roommate if you are applying to stay in a double room. This could be a:  

   • Freshman: You may only apply to stay with a freshman of the same gender. Both of you must submit separate applications in the Student Housing Portal. Once both applications are started, search for your preferred roommate in the Portal and form a roommate group. 
   • Senior sibling: You may only apply to stay with your sibling of the same gender.

     -        Your sibling must first be successful in their hall application before your roommate request can be considered.

     -        If you are successfully offered a place in hall, you will be allocated to the Hall and room type chosen by the senior student.

   All roommate requests are subject to room availability and are not guaranteed.

    

5. I am a student from NTU’s Premier Scholars Programmes. Can I apply to stay with a freshman not from these programmes?

   Students who are in the Premier Scholars Programmes (except the Renaissance Engineering Programme) can apply to stay with another freshman not from these programmes. Requests to room together are subject to availability of double rooms. If double rooms are not available, both of you will be assigned to another room type.

   Students in the Renaissance Engineering Programme (REP) can only apply to stay in a double room and as per their programme requirements, their intended roommate cannot be from the REP programme.

6. I am a student with special needs, and have certain requirements for my room. Who should I contact regarding my requirements when applying for hall?.

   As each individual’s requirements may differ, please inform the Accessible Education Unit (email: aeu@ntu.edu.sg) once you have submitted your application via the Student Housing Portal , who will liaise with the Office of Campus Housing accordingly.

    

   Hall & Room Selection

7. Can I choose my hall and room?

   No, the allocation of the residential hall and room is done by electronic balloting. Subject to room availability, the balloting takes into consideration your room type preference in your application. If the requested room type is not available, you will be assigned to another room type.

    

8. Can I specifically request to be allocated to Halls with rooms equipped with air-conditioned units?

   No, the allocation of the residential hall and room is done by electronic balloting. The system will assign applicants to undergraduate halls with available rooms.

    

9. How do I pay for the use of air-conditioning?

   The usage of air-conditioning is on a pay-per-use basis, via the Hall Aircon App (downloadable via the Apple Store or Google Play Store).

    

   MRT Construction
   

10. Are any hall blocks affected by the MRT construction on campus?

    Certain hall blocks located along Nanyang Avenue, including Hall 8 (Blk 41 and 44), Hall 9 (Blk 48), Hall 10 (Blk 49), Hall 11 (Blk 53 and 56), and Binjai Hall (Blk 19A), may be affected by the Jurong Region Line MRT construction works. The works will take place both in the day and night, which may potentially affect noise levels in the vicinity.

    The Land Transport Authority (LTA) has implemented measures to minimise inconvenience to residents, such as erecting temporary sound barriers and informing residents in advance of the works that are being carried out. Students who plan to apply for a hall place in this vicinity are advised to refer to the MRT Construction on Campus website for details and updates, before submitting their hall application.

    
    

    Financial Matters
    

11. What is the hall fee billing schedule?

    Hall fees are billed on semester basis. The following is an overview of hall fees collection:

    Date	Hall Fees Collection
    Upon receiving the housing offer in July 2026	Payment for Hall Acceptance Fee – an advance payment of two months’ rental fees, upon offer acceptance.   Recipients of the NTU Opportunity Grant (NOG) may use the grant to pay this fee, if sufficient grant funds are available. Please reach out to Ask Campus Housing if you have any questions.
    After check-in. Bill issued in September 2026	Payment of Semester 1 rental fees -   If staying for Semester 1 only: The bill will cover the period of stay from check-in until 11 December 2026. -   If staying for the full Academic Year: The bill will cover the period of stay from check-in until 31 December 2026. -   Your September bill will show the Hall Acceptance Fee already paid and the remaining balance due.

    
    

12. Will hall fees change, and why are they reviewed periodically?

    Hall fees are reviewed periodically to ensure NTU can maintain a high standard of campus housing. Like all organisations, the University faces increasing operating costs, and these reviews allow us to manage those costs sustainably.

     NTU subsidises hall costs for our students. If any fee adjustments are made, students will be informed at least one academic year in advance to help them plan their finances. Please check the Hall Rental Fees page for the latest rates.

     
    

13. Are there financial assistance schemes available?

 Financial support is available to eligible students who need help with their living costs. Please refer to the various financial assistance schemes for more information. If you are facing financial challenges, please speak with your School’s Associate Chair (Students). Alternatively, you may write to OCH via Ask Campus Housing to apply for an instalment plan or seek help through the NTU Priorities Fund.

 - End -

For any further queries, please use our Lyon Student Housing chatbot or contact us via Ask Campus Housing.

FAQs for Undergraduate (Freshmen) Hall Allocation for Academic Year 2026-27

1. How are hall places allocated?

   The allocation of residential hall and room type is done electronically. Depending on room availability, not all applicants may be assigned their preferred room type.

    

   Accepting the hall offer

2. I have been offered a place in hall. How do I accept the offer?

   Please accept the offer via the Student Housing Portal and proceed to pay the Hall Acceptance Fee. The Hall Acceptance Fee must be paid by the stipulated deadline indicated in the housing offer for the acceptance to be considered complete.

   When making payment, please ensure that you correctly enter the payment amount and Reference/Payment ID from the Flywire payment screen (e.g. NZS12345678), so that your payment can be verified.

3. Why do I need to pay the Hall Acceptance Fee?

   The Hall Acceptance Fee is two months’ advance payment of the rental fee of your allocated Hall and room type. This must be paid for your hall acceptance to be considered completed.

   This acceptance fee will be used to offset the accommodation charges for Semester 1. There will be no refund of your fees if you stay in hall accommodation for less than two months or if you do not check-in to the Halls by the stipulated check-in period stated in the housing offer.

    

4. I missed the deadline to pay the Hall Acceptance Fee. What should I do now?

   Please note that the hall offer will automatically lapse, if the Hall Acceptance Fee is not paid by the stipulated deadline, and the hall placement will be given to another student.

    

5. I was offered a place in hall but did not get paired with my preferred roommate. Why is this so?

   Depending on the availability of double rooms, successful applicants may not be paired together with their preferred roommate.

    

   Changes in period of hall stay

6. Can I still withdraw from hall at end of Semester 1, even though I have successfully applied to stay for one full Academic Year?

   Students who successfully applied for a full Academic Year hall stay but decide not to continue in Semester 2 due to urgent/extenuating circumstances, can apply to OCH to withdraw early from the halls only in October each year (please look out for the OCH circular then). If approved by OCH, they will not be liable for Semester 2’s hall fees. However, should they change their mind later on, they will not be eligible to apply for a Semester 2 hall stay either.

    

7. I was only successful in applying to stay in hall for Semester 1. Can I request to continue my stay in Semester 2?

   Students who successfully applied for hall stay in Semester 1 only but would like to continue their stay in Semester 2, can apply to OCH for an extension of stay only in October each year (please look out for the OCH circular then).

    

   Requesting for change in hall or room

8. I was offered a hall place. How can I request for a change of hall or room?

   The hall offer must first be accepted, and the Hall Acceptance Fee paid before a request for change of hall or room will be reviewed.

   Students with extenuating situations can submit a request to change their Hall or room via One Stop Portal by providing recent and relevant documentary proof in a single request. Each request will be reviewed on a case-by-case basis. Should there be multiple requests submitted by the same student, only the first request submitted will be considered and all subsequent requests shall be cancelled.

   An administrative fee of $100 will apply for successful requests to change to another Hall/Room. This fee will only be waived for those on financial aid or those with physical mobility issues. Requests for mutual room swaps are free of charge. Please note that a Hall Council fee of $10.90 (inclusive of GST) still apply for each admission to a different Hall.

    

9. How are hall or room change requests processed?

   Requests are not processed on a first-come, first-served basis. The processing time varies, as all requests will be subject to room availability, following the withdrawal and rejection of the earlier round of offers. Applicants may not necessarily be offered their preferred Hall or room type.

   If you have found another consenting hall resident of the same gender to change rooms with, both of you must submit your own hall room change request, and indicate the full name of the other person as the hall resident to change hall room with. Please note that the re-assigned Hall or room will be final.

    

10. I’ve submitted my hall or room change request. What should I do in the meantime?  

    Until you are informed that your hall or room change request has been approved, you should check-in to your allocated hall and room as stated in your hall offer letter.

     

    Collection of hall room keys

11. I missed collecting my room keys by the stipulated deadline. What should I do now?

    If room keys are not collected by the stipulated date in the hall offer letter, the hall offer will lapse, and the hall placement shall be given to another student. There will be no refund of your Hall Acceptance Fee.

     

12. How do I collect my room keys?

    The collection of room keys and checking into the hall are strictly by appointment only.  Successful applicants can book an appointment to collect the room keys in person or authorise their proxy (family member or friend) to collect the room keys on your behalf.

    Each resident may only book one appointment time slot to check-in and collect their own Hall room key. If a resident books more than one appointment time slot, only the first time slot will be confirmed and all other slots will be released to other residents, to be fair to everyone. A confirmation email will be sent to your NTU email account, so please check your account regularly.

    For the check-in appointment, please bring along the check-in appointment confirmation email, an official photo identity document (such as identity card or passport) and the payment acknowledgement page/email/receipt for verification purposes to facilitate the key collection.

    If your room keys were collected by your authorised proxy, you must proceed in-person to the assigned Hall Admin Office to complete the check-in process on the next working day after you have checked into your room.

    For freshmen assigned to Halls 6, 8 and 16, please make your hall check-in appointment as per above and look out for a separate email sent to your NTU email address. This email will have additional details specific to your hall check-in.

     

    Rejecting hall offer

13. I have made alternative housing arrangements and no longer require on-campus accommodation. Can I withdraw my hall application?

    You can submit your withdrawal request via Ask Campus Housing, by selecting “Hall Application/Allocation Enquiries”. Do note that once a withdrawal request has been submitted, it is considered final and irreversible. There shall be no refund of the hall application fee.

     

14. I’ve changed my mind about staying on campus. How do I reject the hall offer?

    Please login to the Student Housing Portal to reject the hall offer within the specified period indicated in the offer letter. Please note that there shall be no refund of the hall application fee.

    Once you have rejected the hall offer, the decision is considered final and irreversible. Please note that the hall application exercise for Semester 2 will only be held should there be sufficient rooms available.

     

    Payment of hall fees

15. How are hall fees charged and when do I need to make payment for them?

    Hall fees are charged on a semester basis. The Hall Acceptance Fee will be used to offset your first two months of stay in the halls. For your first month of stay, daily rates will apply from the date of check-in to the last day of the check-in month. Thereafter, the monthly rental rate will apply.

    A bill for the rest of your Semester 1 stay will be sent to you in September 2026, while the Semester 2 bill will be sent to you in January/February 2027. Hall fee payments can be made through the Student Housing Portal – please click on the "Account" tab and make your payment via Flywire’s e-payment modes.

     

16. Are there financial assistance schemes available?

    Financial assistance schemes are available for eligible undergraduate students facing financial difficulties, to help defray their living costs. Students may refer to the various financial assistance schemes or apply for assistance under the NTU Priorities Fund.

For further queries, please contact us via Ask Campus Housing.