Academic Computing and Information Services

The ACIS Divisional Director's Office is responsible for defining the IT strategy and architecture for NIE and drives the ICT development and data management in line with NIE’s initiatives.

The office includes the following teams:

Project Management Office (PMO)
The project management office oversees the execution of projects within and across ACIS, NIE and NTU.

IT Procurement and Administration
The IT procurement and administration team provides centralised administrative support to all ACIS departments.

The Digital Solutions Department endeavours to drive digital transformation in NIE by enabling staff with digital skills, leveraging cutting-edge technologies such as artificial intelligence to enhance learning outcomes, utilising data analytics for informed decision-making, and implementing automation solutions to boost productivity.

The core teams consist of:

Business Process Automation & Finance Solutions
The team aims to streamline and automate business processes, enhance operational efficiency and leverage technology to support financial management within NIE.
Core programme and systems: Automation Empowerment and finance systems

Corporate & Affiliation Solutions
The team is committed to develop and implement digital solutions that facilitate seamless collaboration, communication, and resource management across NIE and its affiliated entities.
Core systems: NIE website, digital portfolio, student achievements, academic profile, workplans, awards, knowledge repository, asset management, event management and facility booking.

Data Analytics Solutions
The team aims to harness the power of data analytics to provide valuable insights and support informed decision-making for NIE, optimising various processes and improving outcomes.
Core programme and systems: Data Empowerment, Data visualisation and advanced data analytics

Digital Skills and Student Solutions
The team aims to uplift digital literacy among staff by implementing comprehensive digital skills programmes, empowering them to succeed academically and professionally in the digital age.
Core programme and systems: Digital Enablement, Integrated Student Academic Administration Computing System (ISAAC), Student Management System (SMS)

Education & Collaborative Technologies
The team aims to implement cutting-edge educational technologies and foster collaboration among educators, students, and stakeholders to transform teaching and learning practices within NIE.
Core programme and systems: AI Empowerment, NIE portal, NIE mobile, Google Workspace, learning management (Blackboard), video portal and low code development.

Research and Library Solutions
The team is committed to developing digital solutions that support research activities, enhance access to information resources, and facilitate efficient library services for the NIE community.
Core systems: research operation and management (ROMS), academic workload, publication and research database, library portal, library management, research data repository (Dataverse).

The Infrastructure and Database Department (ID) oversees all of the institute’s IT infrastructure and database services including the flow, storage, processing and analysis of data to ensure operational efficiency and promote timely deployment of new technological products.

The department includes the following teams: 

Data Centre Management
The team manages NIE’s data centre operations. This includes managed services, vendors, contracts and change management for the infrastructure supporting various enterprise applications and database environments within data centre facility. The team is also responsible for the management and facilitation of business continuity, IT disaster recovery and information security standards for our e-services.

Database, Middle-tier and Identity & Access Management
The team is responsible for all the databases, middle-ware applications that support the integration of IT systems and data, as well as identity and access management (IAM). These components form the building blocks for the digital information integration and identity for NIE applications and e-services.

Enterprise Infrastructure Services
The team oversees the technical architecture, frameworks, standards, projects and operations for enterprise systems and network, cloud platforms and services as well as audio-visual infrastructure.

The Information Security Department (IS) takes on the role of leading the institute’s cybersecurity initiatives. 

The department includes the following teams:

Audit, Compliance, Policy & Governance
The team manages NIE IT risk, security audit and compliance. The team is also responsible for cyber and information security policies and protocols, security education, and awareness.

Operations & Monitoring
The team is responsible for cybersecurity infrastructure, security operations, event monitoring, and investigation. IT security incident response and IT forensics will also form the functions of this team.

For further enquiries on IT security, please contact us at [email protected].

The Service Management Department (SM) oversees the support and maintenance efforts of the IT services across the institute. 

The department includes the following teams: 

End User Computing Management
The team is responsible for the planning, design, management and facilitation of policy, assets, services, compliance, applications and data backup for end-user computing. 

IT Service Delivery
The team is responsible for the technical and engineering services including on-site and remote support for staff, students and learning spaces such as collaborative classrooms and special-purpose rooms. The team is also responsible for customer relationship management and end-to-end customer experience in cases where requests and incidents are  escalated from first level support and service desk.

IT Service Hub
The team is responsible for the service desk and first level technical support for NIE students, staff and visitors. The IT service hub team takes charge of NIE’s call centre, service counter operations, self-service portal and online chat services. The team will be the first point of contact for general IT service requests and IT incident responses. This includes the tracking and measurement on the quality of IT service delivery across the IT division.

Find out more about our services at the IT Services website or via the NIE Mobile App in Apple App Store and Google Play Store.

The Acceptable IT Usage Policy (“AIUP”) serves to protect the Institute's information and IT resources. It minimises risk and damage to the Institute by governing the usage of all its IT resources.

This includes computers, email accounts, mobile devices, and IT systems. The policy applies to faculty, staff, students, vendors, and any authorised user of the Institute's network.

Please refer to the Acceptable IT Usage Policy (“AIUP”) for more details.

Academic Computing and Information Services
National Institute of Education

IT & Infra Services Hub (Walk-in)
Block 3B, Student Hub (UiD), Level 1
1 Nanyang Walk
Singapore 637616

ACIS Service Desk (Hotline)
Tel: (65) 6790 3033  
Email: [email protected]
ServiceNow@NTU: ntuadminonestop.service-now.com/niesp

Operating Hours

Go to Visit Us for more information on how to get to NIE.