FAQ

1. What are the Registration and Operating Hours of the clinic?
Please see our operating hours here. ​Please refer to our home page for ad-hoc clinic maintenance and special events.

2. What do I need to bring for my first visit?
Please bring your physical IC or passport on your first visit for registration purposes. If you are an NTU student, please bring along a valid matriculation card.

3. Will I be able to see the doctor at the booked timeslot?
The time given is estimated based on the number of patients before your turn. It may change if the doctor takes a little longer to see each patient, depending on the medical condition.

4. Do I need to make an appointment?
It is recommended to make an appointment to avoid long waiting time or the chance that you might not be able to see the doctor.

5. Can I walk-in for consultation?
Yes you can. However it is advisable to make an appointment to avoid long waiting time or the chance that you might not be able to see the doctor.

6. What are your recommendations on the better doctors?
All of our physicians are registered chinese medicine physician of the Traditional Chinese Medicine Practitioners Board of Singapore. They have all been trained with the skills to diagnose and treat using chinese medicine.

1. Can I request for a medical record for insurance claims?
If you require a medical record for insurance claims, please request for the documentation from the reception counter on the day of your visit. If you request for a backdated medical record, an admin fee will be charged. 

2. Would I be able to obtain MC for my visit?
Yes, an MC can be issued at the discretion of the attending physician. Recognition of a Chinese medicine clinic MC depends on individual organisation, so it is advisable to check with your organisation on the acceptability. MCs will only be issued on the day of visit. MCs strictly cannot be backdated.​​​​​​​​​​​​​​​​​​​ ​

3. If I did not request for a medical certificate (MC) during my consultation, can I come back on another day to get it​?
If you require an MC, please request for it on the day of your visit. MCs cannot be backdated. 

1. Can I buy Chinese medicine over the counter from your clinic?
We are unable to dispense medication without a prescription. You will need to consult our physicians first for a prescription. 

2. How do I consume medication from the brewing service?

• Follow the consumption instructions on the pack of medication.
• To consume, place the packet in warm water, or pour the medication into a container to heat up. Let the medicine cool to a comfortably warm temperature before consuming. Handle the hot medication with care to prevent scalding.
• Do not place the whole pack of medicine in the microwave to heat up.
• Mix well before consuming.
• Consume the medicine immediately after opening.
• Keep unfinished medicine in the refrigerator.
• If the pack of medicine is damaged, please do not consume.
  
  
  

1. Can I do Tuina when I have sprains?
The physician will decide what treatment method is more suitable for your condition.

2. Can I request to do a cupping treatment only?
Yes. You are however still required to consult a physician before the treatment.

3. Why is consultation necessary before cupping/tuina treatment?
Our clinic policy is that all forms of treatment, including tuina and cupping, should only be done after consultation with a physician.

4. Does NTU Chinese Medicine Clinic do any brewing of the herbs?
We do provide brewing services for herbal prescriptions prescribed by our physicians. Please let your physician know during the consultation if you would like to have the herbs brewed by the clinic. We do not brew herbs bought outside of the clinic.