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Nanyang Technological University
  • Corporate NTU
  • The Asian Business Case Centre
    • ABCC-2022-005 (MC): “Sheng Siong: Residual Income Valuation”
    • ABCC-2022-004: “RX:AI, Putting Machine Learning into Medical Prescription – The Case of HealthPlix”
    • ABCC-2022-003: “Race and Rise Against the Tide: Sustainable Development for Singapore”
    • ABCC-2022-002: “THE ROBOTS ARE COMING: READY PLAYER ONE?”
    • ABCC-2022-001: “FRESH: Evolving Its Business Model”
    • ABCC-2021-011: “From a Mission to Rescue Waste to A Passion for Reducing Single-use Plastics”
    • ABCC-2021-010: “How Many Bottom Lines is One Life Worth?”
    • ABCC-2021-009: “At the Nexus of the Triple Bottom Line: Ya Kun Kaya Toast”
    • ABCC-2021-008: Enhancing patient care by transforming the work environment for front-liners at the National University Hospital (NUH)
    • ABCC-2021-007: Foreword Coffee: Marrying Passion and Mission
    • ABCC-2021-006: Wateroam: Social Enterprise in Singapore
    • ABCC-2021-005: ComfortDelGro Taxi: Riding the Headwinds
    • ABCC-2021-004 (MC): Vibrant Group Limited: Sale and Leaseback and its Financial Statement Effects
    • ABCC-2021-003: Lessons in Crisis Leadership: From Peacetime to Post-911
    • ABCC-2021-002: “Wateroam: The Quest for Social Impact and Sustainability” 
    • ABCC-2021-001: "Conquering the World: One Loaf at a Time"
    • ABCC-2022-006: “Shopee's Short-Lived Venture into India: Market entry and Exit Amid Environmental Uncertainty”
    • ABCC-2022-007: “Towards a Net Zero Future: The Digital Transformation of Johnson Controls for Sustainability"
    • ABCC-2022-008: “Starbucks: Creating the ambience and rekindling people's thirst by bringing the brew to the world"
    • ABCC-2022-009: "Alibaba Group Holding Limited: Why and how does leadership matter to a company’s growth, success and future prospects?"
    • ABCC-2022-010: "Mega Solutions Negotiation"
    • ABCC-2023-001: "Singapore Airlines - An Iconic Asian Brand: Decision-Making in Challenging Times, Crisis and Beyond"
    • ABCC-2023-002: “Planning for a Successful Robotic Process Automation (RPA) Project and Beyond“
    • ABCC-2023-003: “KSL Communications”
    • ABCC-2023-004: “Ice Cool - Branding in a Time of Turbulence”
    • ABCC-2023-005: “The Best Bank for a Better World: The Third Wave of Transformation in DBS”
    • ABCC-2023-006: “Medinex: Business Combinations, Goodwill and Goodwill Impairment”
    • ABCC-2023-007: “Singapore's Strategic Transformation as a Smart Nation“
    • ABCC-2024-001: “FROM HIERARCHICAL ORGANISATION TO BOUNDARYLESS HOSPITAL: “KAMPUNG” SPIRIT AND COLLECTIVE LEADERSHIP BEYOND ELEVEN JALAN TAN TOCK SENG”
    • ABCC-2024-002 “CHANGE AND COLLECTIVE LEADERSHIP: THE TRANSFORMATIONAL JOURNEY OF TAN TOCK SENG HOSPITAL”
    • ABCC-2024-003: “Golden Light: Finding the Sweet Spot in the Premium Sweet Spreads Sector”
    • ABCC-2024-004: “Capitaland Investment Limited: Investment Property Vs PPE”
    • ABCC-2024-005: “Spreading its wings: Jollibee Foods Corporation's quest for growth”
    • ABCC-2024-006: “Unsustainability in Sustainable Urban Farming: Paradox of Apollo Aquaculture Group (AAG)”
    • ABCC-2024-007: “People Transformation: "The UOB Way""
    • ABCC-2024-008: “Asia Gigaton Fund: Public Equities Investing For Impact”
    • ABCC-2024-009: “Policy Tale of Two Small Open Asian Economies: Singapore and Hong Kong”
    •  ABCC-2024-010: “The Journey from Corporate Professional to InsurTech Startup Founder: Vivien Le, Woman Entrepreneur in Vietnam”
    • ABCC-2025-001: “DBS Disrupted: Building Resilience in Digital Transformation”

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Show me more results
  • ABCC-2022-005 (MC): “Sheng Siong: Residual Income Valuation”
  • ABCC-2022-004: “RX:AI, Putting Machine Learning into Medical Prescription – The Case of HealthPlix”
  • ABCC-2022-003: “Race and Rise Against the Tide: Sustainable Development for Singapore”
  • ABCC-2022-002: “THE ROBOTS ARE COMING: READY PLAYER ONE?”
  • ABCC-2022-001: “FRESH: Evolving Its Business Model”
  • ABCC-2021-011: “From a Mission to Rescue Waste to A Passion for Reducing Single-use Plastics”
  • ABCC-2021-010: “How Many Bottom Lines is One Life Worth?”
  • ABCC-2021-009: “At the Nexus of the Triple Bottom Line: Ya Kun Kaya Toast”
  • ABCC-2021-008: Enhancing patient care by transforming the work environment for front-liners at the National University Hospital (NUH)
  • ABCC-2021-007: Foreword Coffee: Marrying Passion and Mission
  • ABCC-2021-006: Wateroam: Social Enterprise in Singapore
  • ABCC-2021-005: ComfortDelGro Taxi: Riding the Headwinds
  • ABCC-2021-004 (MC): Vibrant Group Limited: Sale and Leaseback and its Financial Statement Effects
  • ABCC-2021-003: Lessons in Crisis Leadership: From Peacetime to Post-911
  • ABCC-2021-002: “Wateroam: The Quest for Social Impact and Sustainability” 
  • ABCC-2021-001: "Conquering the World: One Loaf at a Time"
  • ABCC-2022-006: “Shopee's Short-Lived Venture into India: Market entry and Exit Amid Environmental Uncertainty”
  • ABCC-2022-007: “Towards a Net Zero Future: The Digital Transformation of Johnson Controls for Sustainability"
  • ABCC-2022-008: “Starbucks: Creating the ambience and rekindling people's thirst by bringing the brew to the world"
  • ABCC-2022-009: "Alibaba Group Holding Limited: Why and how does leadership matter to a company’s growth, success and future prospects?"
  • ABCC-2022-010: "Mega Solutions Negotiation"
  • ABCC-2023-001: "Singapore Airlines - An Iconic Asian Brand: Decision-Making in Challenging Times, Crisis and Beyond"
  • ABCC-2023-002: “Planning for a Successful Robotic Process Automation (RPA) Project and Beyond“
  • ABCC-2023-003: “KSL Communications”
  • ABCC-2023-004: “Ice Cool - Branding in a Time of Turbulence”
  • ABCC-2023-005: “The Best Bank for a Better World: The Third Wave of Transformation in DBS”
  • ABCC-2023-006: “Medinex: Business Combinations, Goodwill and Goodwill Impairment”
  • ABCC-2023-007: “Singapore's Strategic Transformation as a Smart Nation“
  • ABCC-2024-001: “FROM HIERARCHICAL ORGANISATION TO BOUNDARYLESS HOSPITAL: “KAMPUNG” SPIRIT AND COLLECTIVE LEADERSHIP BEYOND ELEVEN JALAN TAN TOCK SENG”
  • ABCC-2024-002 “CHANGE AND COLLECTIVE LEADERSHIP: THE TRANSFORMATIONAL JOURNEY OF TAN TOCK SENG HOSPITAL”
  • ABCC-2024-003: “Golden Light: Finding the Sweet Spot in the Premium Sweet Spreads Sector”
  • ABCC-2024-004: “Capitaland Investment Limited: Investment Property Vs PPE”
  • ABCC-2024-005: “Spreading its wings: Jollibee Foods Corporation's quest for growth”
  • ABCC-2024-006: “Unsustainability in Sustainable Urban Farming: Paradox of Apollo Aquaculture Group (AAG)”
  • ABCC-2024-007: “People Transformation: "The UOB Way""
  • ABCC-2024-008: “Asia Gigaton Fund: Public Equities Investing For Impact”
  • ABCC-2024-009: “Policy Tale of Two Small Open Asian Economies: Singapore and Hong Kong”
  •  ABCC-2024-010: “The Journey from Corporate Professional to InsurTech Startup Founder: Vivien Le, Woman Entrepreneur in Vietnam”
  • ABCC-2025-001: “DBS Disrupted: Building Resilience in Digital Transformation”

ABCC-2021-003: Lessons in Crisis Leadership: From Peacetime to Post-911

Category: Organizational Behaviour 

Abstract:

The 911 terrorist attacks in the United States in 2001 shook the world and changed the modus operandi of security forces around the world. The Singapore Armed Forces (SAF) was no exception; it underwent a paradigm shift, from peacetime preparedness to an in-between: a new term called Operation Other than War (OOTW). This case examines how then-SAF Major (MAJ) Koh Cheng Boon, a newly minted Commanding Officer of the Field Defence Squadron (CO FDS) at Paya Lebar Airbase (PLAB), dealt with this black swan event as a leader and commander, as well as how this surge in operational tempo transformed his life, his perspective as a professional soldier, leader and commander. ​​

ABCC-2021-003: “Lessons in Crisis Leadership: From Peacetime to Post-911”

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