ABCC-2021-008: Enhancing patient care by transforming the work environment for front-liners at the National University Hospital (NUH)

Category: Human Resource Management

Abstract: As a major public healthcare provider in Singapore, it was imperative for the National University Hospital to attract and retain an adequate number of nursing staff to meet the mounting demand in healthcare services and to take on the hospital’s plans for service expansion.
The LUV-ing Nurses Movement was introduced in 2013 with the strategic intent of creating an energising and engaging practice environment in which nurses would stay and grow with NUH. “LUV”, an acronym for “Listen, Understand, and Value”, encouraged nursing staff to provide the best “LUV-ing” care to patients.