ABCC-2023-005: “The Best Bank for a Better World: The Third Wave of Transformation in DBS”

Category: Technology

Abstract: After being named the “best bank in the world”, DBS set its sights to be “the best bank for a better world” in its third wave of transformation. The bank leveraged its digital capabilities (now a key competitive advantage) to drive broader social changes around sustainability and to seize new market opportunities for growth. Yet, a host of VUCA factors continue to emerge on the horizon. How can DBS aim to do good and do well in this new wave of transformation? What are some strategic next steps it should consider, as it ponders the future of banking?

ABCC-2023-005: “The Best Bank for a Better World: The Third Wave of Transformation in DBS”