Internet, Account and Policy

1. Network Account
   For access to NTU network, e-services (iNTU, GSLink), e-learning (NTULearn), library databases, and campus computers. Username: It is the username selected by you during the online acceptance of the offer. (For exchange and non-graduating students, it is your matriculation number). 
   Initial password: It is your matriculation number with alphabets in UPPERCASE (For exchange and non-graduating students, it is your date of birth in DDMMYYYY). It must be changed before you can start using any e-services.
   


2. Office 365 EDU Account (http://www.outlook.com/e.ntu.edu.sg)
   For access to e-mail, the suite of Office 365 EDU services. The initial password is the same as the Network Account initial password. Default email address: [email protected]
   
   For Office 365 EDU account issued from 1 Nov 2022 onwards, please follow this guide to setup your 2FA (Two Factor Authentication).

Note: You have to change the passwords for (1) Network Account and (2) Office 365 EDU Account. Passwords for both accounts are not synced.

 

IMPORTANT – WHAT I NEED TO DO ?

You can complete the 2FA enrolment with a One-Time-Password (OTP) via Short Message Service (SMS) to your mobile number.

We have prepared a video guide which you can view in the following link (or click on the screen shot to stream).

If you are unable to view the video, you can view or download the mp4 file via OneDrive here(506 MB).

In the video, we also shared on other alternatives besides the OTP method (e.g. call back to a mobile or land line), including the use of the Microsoft Authenticator App (Please refer to the Knowledge Base for the setup instructions).

It is a good idea to have more than one 2FA authentication method configured and ready for your Office 365 Account.

 

NEED HELP ?

Self-help guides are available within the Students’ ServiceNow Knowledge Base and enquires can be made through the Students’ ServiceNow One-Stop Portal.

If you are unable to view the setup guides, you can access the files via OneDrive here.

 

Let us continue to work together to keep NTU cyber-safe!

Note: You have to change the passwords for (1) Network Account and (2) Office 365 EDU Account. Passwords for both accounts are not synced.

Accessing NTU Wireless Networks for Visitors and Staff

Discover how to seamlessly access NTU's wireless networks, whether you're a visitor, student, or staff member. This guide provides step-by-step instructions to ensure a secure and efficient connection to our campus Wi-Fi. Learn about the network options available, the requirements for access, and troubleshooting tips to enhance your connectivity experience. Stay connected with ease while you navigate NTU’s vibrant campus environment.